A TEXAS-BASED COMPANY
CONFIDENTIAL
TECH Stack
Auctionsoftware
FINANCIAL
PERFORMANCE
ENTRY : Tickets as Queue, Today Cases and Yesterday cases
| SLA Escalated and Missed
Auctionsoftware
FINANCIAL
PERFORMANCE
SLA Model
Auctionsoftware
FINANCIAL
PERFORMANCE
●Urgent: Website is completely down/offline, security errors, payment not transmitting, form not submitting, or any issue that impacts completion
of site transaction. Team response time is 1-3 business hours.
●P1:
■Chronic issues, notification errors, page load times, or any issue hindering site performance
■Team response time is around 2 hours during business hours.
■Services are completely offline and impacting a large amount of users
■unable to use the program, severing the business
●P2:
■performance issue on the website, thus rendering the ability for users to have reliable speed
■Team response time is 2-4 business days.
■website running under poor performance but still usable
■service interruptions in short remedies
●P3:
■issues with individual’s accounts but restricted in some aspects.
■Team response is up to 5 business days.
■application is usable, but with functions that are severing the operation as a whole
■low performance of the System due to the error with little to no business impact to customer
●P4:
■low impact on issues to individual users
■incidents, but with little to no impact to overall site
■the request of assistance or information
SYSTEM Availability
Auctionsoftware
FINANCIAL
PERFORMANCE
●We monitor our systems with below Tools
○Performance : New Relic
●RCA and Release Notes
SECURITY and compliance
Auctionsoftware
FINANCIAL
PERFORMANCE
What practices do you have in place to ensure compliance with each of the
following?
■PCI DSS - Our Software is PCI compliance ,We do not store any card /
user sensitive details , We redirect the users to Stripe platform while
asking for details. https://stripe.com/in/guides/pci-compliance
■GDPR - We auctionsoftware.com follow all below measures and
procedures as part of GDPR Regulations. You can Ref our site for more info
https://www.auctionsoftware.com/privacy/
■ACH processing rules - We redirect the users to stripe platform to enter
their bank details , in our end we just store their Key token for
Mapping.
■US sales tax (for Auction.IO specifically) - The seller will be evaluated on
sales exempt certificate by Avalara and based on their state sales tax
the buyers are charged
PRODUCT Deployment Process
bnbnb
Change
Request Added to Product Sprint Development and Testing
Deploy to
server(envir
onments)
Code Review &
Deployment(ftp tool)
New changes
updated the server
Auctionsoftware
DEPLOYMENT Cycle
●CR’s are worked on Sprint Basis and Deployed.
●The SLA on previous slides given would be followed and attended on the
cases priority based.
●Bugs reported has to be created on tickets and tracks would be
maintained on same.
●Bugs reported to be on SET Format.Symptom,Evidence, timeline
●Bugs are Deployed Every Week.
Auctionsoftware
ANY CONSTRAIN?
Auctionsoftware
●Very Minimal constrain from Developer supported by our Training Process
and Hiring Process
●We do Need an expertise in Product Management who can understand our
vision and take the product to the next level to world class product & support.
